According to the Text, What Was the Problem with the Accounting

question 10

Multiple Choice

According to the text, what was the problem with the accounting measure of performance traditionally used by Sears?

• A) The measures failed to identify the existence of declining levels of both employee and customer satisfaction and were also lag, not lead, indicators
• B) The methodology used by Sears was no longer permitted after the passage of the Sarbanes-Oxley Act
• C) The printouts were difficult to read and middle-management was seldom able to interpret the data
• D) The accounting models and methods traditionally utilized by Sears did not comport with the methods used by K Mart after Sears was acquired

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Definitions:

Two-Factor Theory

A theory suggesting that emotion is based on physiological arousal and cognitive labeling of that arousal.

James-Lange Theory

A theory of emotion that suggests emotions occur as a result of physiological reactions to events, meaning our physical response directly leads to an emotional experience.

Guilty Knowledge Test

A psychological assessment used in forensic contexts, designed to determine if a person has knowledge only someone involved in a crime would know.

Two-Factor Theory

Proposes that emotions are based on two factors: physiological arousal and cognitive label; the theory suggests that both are needed to experience emotion fully.