When the Employees of an Organization Have the Necessary Authority

question 34

Multiple Choice

When the employees of an organization have the necessary authority to take care of a customer's needs or resolve any problem, is an example of:

• A) Training
• B) Hiring
• C) Empowerment
• D) Coaching

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Definitions:

Coverdell Education Savings Account

A savings account that allows money to grow tax-free when the funds are used for education expenses.

AGI

Adjusted Gross Income, which is gross income minus adjustments, serving as the basis for calculating taxable income.

Annuity Contract

A financial product sold by an insurance company that provides guaranteed income over a period of time for a flat or periodic payment.

After-tax Dollars

Money that an individual has left over after all income taxes have been deducted, which can then be invested or spent.