Services Are Composed of Intangible Elements That Are Inseparable

question 20

Multiple Choice

Services are composed of intangible elements that are inseparable. They cannot be sold in the sense of ownership transfer, have no title, and usually involve

• A) hierarchies and verticals.
• B) possession.
• C) customer participation.
• D) ownership.

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Definitions:

Extraversion

A personality trait characterized by sociability, talkativeness, assertiveness, and high levels of emotional expressiveness.

Genetic Components

The parts of an organism's genetic makeup inherited from its parents that influence particular traits or diseases.

Personality Variable

A factor within an individual that reflects distinctive patterns of thought, emotion, and behavior, contributing to unique habits and attitudes.

Lipstick Effect

The economic theory that suggests consumers will spend more on small indulgences during economic downturns, maintaining purchases of luxury or non-essential items despite a lower overall spending capacity.