Service Products That Are Totally Intangible

question 58

Multiple Choice

Service products that are totally intangible

• A) are exchanged directly from producer to user.
• B) can be transported or stored.
• C) are nonperishable.
• D) do not involve customer participation in any way.

Discern the importance of social and physical environments in child development through ecological theory.

Distinguish different research methodologies used in child development studies.

Understand the implications of research findings for correlational studies.

Differentiate between various developmental and psychological theories.

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Definitions:

Job-Related Skills

Specific abilities and knowledge required to perform particular tasks or duties in a job.

Rewards

Benefits, both tangible and intangible, given to individuals or groups as recognition for their efforts and achievements.

Timeliness

The quality of being done or occurring at a favorable or useful time; appropriateness to the time or occasion.

Performance Contingency

The concept that employee performance outcomes are contingent upon certain conditions or factors.