Identify the Reason Why the Quality of Services Can Vary

question 35

Multiple Choice

Identify the reason why the quality of services can vary more than the quality of goods.

• A) Producers of services have procedures to prevent, identify, and correct defects.
• B) Most services are human performances and often customized to the needs of the buyer.
• C) Producers of services typically customize products to the needs of the buyer.
• D) Unlike goods, customers are more likely to purchase defective services.

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Definitions:

Media Glamorization

The process by which media outlets accentuate the attractive aspects of something, particularly crime, violence, or celebrity lifestyles, often leading to distorted perceptions or glamorized views.

Culture of Violence

Refers to a social framework where violence is viewed as an acceptable way to resolve conflicts and is seen as a normal aspect of life.

Victim Availability

The presence or accessibility of individuals who can be targeted for criminal acts.

Social Oppression

A system where one group unjustly exerts power and control over another, often leading to inequality and lack of access to resources.