________ Is the Totality of Features and Characteristics of a Product

question 52

Multiple Choice

________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

• A) Performance
• B) Value
• C) Quality
• D) Customer retention
• E) Customer loyalty

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Definitions:

High Profitability

A situation where businesses or investments return a significantly higher profit relative to their costs.

Customer Service

The support and assistance provided by a company to those who purchase or use its products or services, aiming to ensure customer satisfaction.

Outbound Transportation Costs

Expenses related to the shipping of finished goods from the manufacturer or warehouse to the end user or customer.

Sourcing Transportation

The process of identifying, selecting, and managing the logistics of moving goods from their point of origin to their final destination.