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Explain Total Customer Satisfaction

question 69

Essay

Explain total customer satisfaction.


Definitions:

Investment

Allocating resources, usually money, with the expectation of generating an income or profit.

Sarbanes-Oxley Act

U.S. legislation enacted to protect investors from fraudulent financial reporting by corporations, enhancing corporate accountability.

SEC

The Securities and Exchange Commission, an agency responsible for regulating and enforcing federal securities laws in the United States.

Criminal Penalties

Sanctions imposed for violations of criminal law, which can include fines, imprisonment, or other forms of punishment.

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