Customer Relationship Management Enables Companies to Provide Excellent Real-Time Customer

question 101

Multiple Choice

Customer relationship management enables companies to provide excellent real-time customer service through the effective use of ________.

• A) reports from mystery shoppers
• B) survey data from customers who have defected
• C) market research
• D) individual account information
• E) demographic trend data

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Definitions:

Creditor/Debtor

A relationship where one party (the creditor) lends money or extends credit, and the other party (the debtor) owes the money.

Articles of Incorporation

Legal documents filed with a governmental body to legally document the creation of a corporation.

Corporation

A legal entity recognized by law as separate from its owners, capable of owning property, entering contracts, and being sued.

Par-value Share

A type of share that has a face value or nominal value assigned to it, which is the minimum price at which the shares can be issued.