________ Is the Perceived Monetary Value of the Bundle of Economic

question 129

Multiple Choice

________ is the perceived monetary value of the bundle of economic, functional, and psychological benefits customers expect from a given market offering.

• A) Total customer cost
• B) Total customer benefit
• C) Total benefits of ownership
• D) Value proposition
• E) Value delivery system

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Definitions:

Nadler-Tushman Model

An organizational analysis model that highlights the importance of external and internal factors and their impact on organizational performance through congruence among different components.

Preventive Maintenance

Regular and systematic inspection, cleaning, and repair of equipment and facilities to prevent sudden failures and prolong their life.

Kaizen

A Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.

Frame Bending

An approach in organizational change that involves modifying organizational structures and processes to achieve desired outcomes.