Which of the Following Is the Best Method of Recovering

question 41

Multiple Choice

Which of the following is the best method of recovering customer goodwill?

• A) sending service people to conduct door-to-door surveys
• B) contacting the complaining customer as quickly as possible
• C) identifying prospective customers from the customer database
• D) customizing products according to individual customer need
• E) defining and measuring the customer retention rate

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Definitions:

Monogamy

A relationship or marriage system where an individual has only one partner at a time.

Christian Names

Traditionally, given names selected from the Bible or derived from saints and other Christian religious figures, commonly used in Christian families.

Popé

A Pueblo religious leader who orchestrated the Pueblo Revolt against Spanish colonial rule in New Mexico in 1680.

Friars

Members of certain religious communities of men, especially of the four mendicant orders (Dominican, Franciscan, Carmelite, and Augustinian).