________ Is the Totality of Features and Characteristics of a Product

question 52

Multiple Choice

________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

• A) Performance
• B) Value
• C) Quality
• D) Customer retention
• E) Customer loyalty

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Definitions:

Samples

Samples are small portions or examples of a product provided to consumers for the purpose of testing quality, functionality, or performance before making a purchase.

Implied Warranty

A legal assurance that a product will meet a minimum level of quality and functionality without being explicitly stated in a contract.

Particular Purpose

Refers specifically to the intended use or requirement for which something is sought or required, often in a legal or contractual context.

Matter of Law

Issues decided by a judge rather than by a jury, pertaining to legal interpretation rather than factual determination.