It's Often Easier to Re-Attract Ex-Customers Than to Find New

question 124

True/False

It's often easier to re-attract ex-customers than to find new ones because the company knows their names and histories.

Grasp the significance of senior management's commitment and involvement in an employment equity program.

Understand the requirements for federally regulated employers to conduct workforce analysis for identifying underrepresentation.

Appreciate the importance of identifying and removing systemic barriers to employment as part of employment equity.

Know the goal of employment equity in changing workforce composition to reflect broader demographics better.

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Definitions:

Merchandise Return

The process by which a customer returns previously purchased merchandise back to the seller, often due to defects or dissatisfaction.

Perpetual Inventory System

A technique in inventory accounting that uses computerized point-of-sale systems and enterprise asset management software for the immediate recording of inventory transactions.

Gross Method

An accounting practice where the purchase discount is not recorded at the time of purchase but is instead recognized when the discount is actually taken.

Merchandise Return

The process of a customer returning previously purchased merchandise to the seller, usually for a refund, store credit, or an exchange.