Which of the Following Was NOT Part of the British

question 116

Multiple Choice

Which of the following was NOT part of the British Airways "Know Me" program?

• A) centralization of information about frequent fliers into a single database
• B) identification of each customer's seating location and previous flight, meal, and complaint history
• C) infiltration of coach class by mystery shoppers
• D) generation of 4,500 daily messages to recognize passengers
• E) distribution of 2,000 iPads to crew members and ground staff to aid information dissemination and stimulate passenger recognition

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Definitions:

College

An educational institution or part of an institution that offers undergraduate degrees and, in some cases, master's degrees or diplomas.

Ego Identity

A sense of oneself as a distinct, continuous entity, often discussed in the context of Erik Erikson's psychosocial development stages.

Psychosocial Criteria

Refers to standards or principles used to evaluate an individual's psychological and social development or well-being.

Adolescents

Individuals in the transition phase between childhood and adulthood, typically between the ages of 13 and 19, experiencing significant physical, psychological, and social changes.