Charles Schwab's Best Customers Are Instantly Directed to Customer Service

question 56

Multiple Choice

Charles Schwab's best customers are instantly directed to customer service representatives, while other customers have to wait longer. Charles Schwab is trying to ________.

• A) monitor its service systems
• B) empower the customers
• C) retain the patronage of profitable customers
• D) increase consumer participation
• E) standardize the service-performance process

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Definitions:

Simple Fruits

Fruits that develop from a single ovary of a single flower and are generally composed of the ovary wall and seeds.

Fusion

The act or outcome of merging two or more elements into one unified whole.

Ovaries

Female reproductive organs in animals and humans that produce eggs and hormones.

Botanically

Referring to or derived from plants or the science of botany.