Leo's Manager Has Asked Him and His Teammates to Demonstrate

question 107

Multiple Choice

Leo's manager has asked him and his teammates to demonstrate caring towards customers. They are instructed to learn customers' names, and use names while interacting with them. Repeat customers should get special attention, and the team members should remember their preferences and habits. The manager is asking the team to be ________.

• A) assuring
• B) candid
• C) empathetic
• D) reliable
• E) responsive

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Definitions:

Profit Margin

A financial metric that measures the amount of net income earned with each dollar of sales by calculating the percentage of revenue that exceeds the costs of goods sold.

Debt-Equity Ratio

A ratio indicating a company's use of financial leverage, found by dividing liabilities by stockholders' equity.

Dividend Payout Ratio

The portion of earnings paid to shareholders in dividends, calculated as total dividends divided by net income.

External Financing Need

The additional funding required by a firm to finance its expansion or growth projects beyond what it can generate from internal operations.