The Zone of ________ Is a Range Where a Service

question 99

Multiple Choice

The zone of ________ is a range where a service dimension is deemed satisfactory, anchored by the minimum level consumers are willing to accept and the level they believe can and should be delivered.

• A) immunity
• B) tolerance
• C) reliability
• D) assurance
• E) flexibility

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Definitions:

ROPES

An acronym often standing for "Review Of Personal Employment Situation," used in human resources and management training.

Protégé

A person who receives guidance, support, and mentoring from a more experienced or influential mentor.

Proactive Behaviours

Actions taken by individuals that are anticipatory, change-oriented, and self-initiated to improve situations or achieve desired outcomes.

Information Seeking

Requesting information about one’s job, role, group, and organization.