Which of the Following Steps Will Help Service Firms to Increase

question 129

Multiple Choice

Which of the following steps will help service firms to increase their quality control?

• A) standardizing the service-performance process
• B) providing complementary services to customers
• C) giving personnel authority in handling situations
• D) adopting differential pricing
• E) cultivating nonpeak demand

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Definitions:

Dumping

The practice of a company selling a product in a foreign market at a price lower than its cost of production or lower than the price in its domestic market.

Diversification

An investment strategy that involves spreading investments among various financial instruments, industries, and other categories to reduce risk.

Protection

Economic policy measures, such as tariffs and quotas, used to limit imports in order to protect domestic industries.

Worse Off

A situation in which an individual or group is in a less favorable or more disadvantageous position than before.