A Person Who Has a Bad Customer Experience Is More

question 79

True/False

A person who has a bad customer experience is more likely to talk about it, but someone who has a good experience will talk to more people.

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Definitions:

Persistence

The continued or prolonged existence of something, often referring to the determination to keep going despite difficulties or obstacles.

Direct Attention

The process of focusing mental resources on specific information or activities.

Management by Objectives

A method of performance management in which managers collaborate with their employees to establish, track, and accomplish distinct goals.

Business Operations

The day-to-day activities involved in running a business, including production, sales, and administration.