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The Service-Quality Model Highlights the Main Requirements for Delivering High

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Essay

The service-quality model highlights the main requirements for delivering high service quality. Which are the five gaps that cause unsuccessful delivery?


Definitions:

Exodus

Exodus typically refers to a mass departure of people, often from a hostile or oppressive environment to a safer location.

Current Condition

The existing state or situation of something at a given time, reflecting its present characteristics or status.

Black Advocate

An individual, particularly of African descent, who actively supports and fights for the rights and empowerment of Black people.

Colonization

The process by which a central system of power dominates the surrounding land and its components.

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