Because They Are Intangible, Durable Goods Normally Require More Quality

question 56

True/False

Because they are intangible, durable goods normally require more quality control, supplier credibility, and adaptability than either services or nondurable goods.

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Definitions:

Stomach Ulcers

Open sores that develop on the inner lining of the stomach due to damage from stomach acid and bacteria.

Stress Appraisal

The process by which individuals evaluate and interpret stressful events and their capacity to respond to them.

Type A Personality

A personality type characterized by high levels of competitiveness, self-imposed stress, time urgency, and aggressiveness.

Catharsis

In psychology, the idea that “releasing” aggressive energy (through action or fantasy) relieves aggressive urges.