A Customer Judges a Product Offering by Three Basic Elements

question 104

Multiple Choice

A customer judges a product offering by three basic elements: product features and quality, services mix and quality, and ________.

• A) performance
• B) utility
• C) tangibility
• D) price
• E) availability

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Definitions:

Good Relationships

Positive and constructive interactions between individuals or groups, characterized by trust, respect, and mutual understanding.

Replacement Planning

A strategy for identifying and developing successors for key positions within an organization, ensuring continuity in essential roles.

Critical Roles

Positions within an organization deemed essential for operational success and achieving strategic objectives.

Peter Drucker

A renowned Austrian-born American management consultant, educator, and author, widely recognized as the father of modern management.