Total Customer Satisfaction Is Measured Based on the Relationship of ________

question 77

Multiple Choice

Total customer satisfaction is measured based on the relationship of ________.

• A) expected value and total customer benefit
• B) perceived performance and expectation
• C) advertised outcomes and real outcomes
• D) past experience and present experience
• E) customer attitude and salesperson's attitude

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Definitions:

Clarity

The quality of being easily understood, free from ambiguity, and communicated in a simple manner.

Spelling and Grammar

The rules and conventions related to the correct writing of words and construction of sentences.

Proofreading

The process of reviewing a text to correct errors in spelling, punctuation, grammar, and formatting.

Fresh

denotes something new or not previously encountered.