Which of the Following Is the Best Method of Recovering

question 41

Multiple Choice

Which of the following is the best method of recovering customer goodwill?

• A) sending service people to conduct door-to-door surveys
• B) contacting the complaining customer as quickly as possible
• C) identifying prospective customers from the customer database
• D) customizing products according to individual customer need
• E) defining and measuring the customer retention rate

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Definitions:

Rite

A ceremonial act or a series of such acts performed in a prescribed order, often reflecting and reinforcing the values and beliefs of a community or organization.

Pink Cadillacs

traditionally associated with the success markers of Mary Kay cosmetics representatives, symbolizing achievement and recognition within their sales incentive program.

Sales Goals

Target figures set by businesses or individuals for the sale of products or services within a specific time frame.

Pragmatic View

An approach stressing practicality and effectiveness, focusing on results and solutions that work in specific situations.