A Customer Touch Point for Abacus Airlines Would Be an Item

question 10

Multiple Choice

A customer touch point for Abacus Airlines would be an item such as ________.

• A) ease of access to the airport
• B) a mechanic's ability to service the airplanes
• C) the reservations desk
• D) the value of air travel versus surface transportation
• E) competency of a travel agent

---

Definitions:

White

A racial classification often used to refer to people of European origin, but can also denote purity or absence of color in different contexts.

Marriage Squeeze

A demographic imbalance in which the number of potential brides does not approximately equal the number of potential grooms within a certain population.

Middle Years

The period of life typically between early adulthood and old age, often considered to be from about age 45 to 65, characterized by stability and reflection on life achievements.

Older Men

Adult males who are significantly advanced in age, often characterized by experience, maturity, and changes in physical and cognitive abilities.