Which of the Following Was NOT Part of the British

question 116

Multiple Choice

Which of the following was NOT part of the British Airways "Know Me" program?

• A) centralization of information about frequent fliers into a single database
• B) identification of each customer's seating location and previous flight, meal, and complaint history
• C) infiltration of coach class by mystery shoppers
• D) generation of 4,500 daily messages to recognize passengers
• E) distribution of 2,000 iPads to crew members and ground staff to aid information dissemination and stimulate passenger recognition

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Definitions:

Sudden Death

An unexpected, rapid death caused by a sudden health event such as cardiac arrest.

Appropriate Statement

A comment or expression that is deemed suitable for the context or situation it is made in.

Therapeutic Response

The outcome or changes resulting from a treatment or therapy, often relating to the effectiveness in treating a specific condition or problem.

Terminally Ill

A condition in which a patient is suffering from a disease or condition that is expected to lead to death within a short period of time.