List Three Steps That Service Firms Can Take to Increase

question 86

Essay

List three steps that service firms can take to increase quality control over services and reduce variability.

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Definitions:

Applicant-Tracking Systems

Software applications that enable the electronic handling of recruitment needs, automating the process of reviewing resumes and tracking candidates.

Electronic Databases

Collections of data organized for rapid search and retrieval by a computer.

Competitive Market

A market structure characterized by many buyers and sellers, all trying to secure the best possible deal.

Electronic Résumé

A digital version of a résumé, often formatted to be easily read on computers and mobile devices, and to be searchable by keywords.