Dean Recently Had a BRZ Broadband Connection Installed

question 47

Multiple Choice

Dean recently had a BRZ broadband connection installed. However, the connection was poor and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband. Which of the following was the cause of Dean's switching behavior?

• A) involuntary switching
• B) competition
• C) response to service failure
• D) service encounter failures
• E) inconvenience

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Definitions:

Unnecessary Duplication

Redundant processes or activities that do not add value, leading to inefficiency and wasted resources.

Refusal To Accept Shipments

The act of rejecting delivery of goods or products, typically due to issues related to quality, accuracy, or terms of a contract.

Buyer-supplier Satisfaction Matrix

A tool used to evaluate and improve the relationship between buyers and suppliers by mapping out satisfaction levels of both parties.

Strategic Supply Management

The process of planning, implementing, and controlling the operations of the supply chain in a strategic manner to achieve competitive advantage.