Based on the Service-Quality Model, Researchers Have Identified Five Determinants

question 42

Essay

Based on the service-quality model, researchers have identified five determinants of service quality. List and briefly explain each.

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Definitions:

Construct Validity

The extent to which a test or instrument measures the theoretical construct it is intended to measure.

Measures Of Empathy

tools or assessments used to evaluate an individual's capacity to understand and share the feelings of another person.

Quasi-Experiment

A type of study in which the researcher can manipulate an independent variable but cannot random assign participants to conditions.

Randomly Assigned

A method in experimental design where participants are allocated to various groups in a manner that ensures each has an equal chance of being selected, to increase the validity of the results.