A Customer ________ Is Any Occasion on Which a Customer

question 88

Multiple Choice

A customer ________ is any occasion on which a customer encounters the brand and product - from actual experience to personal or mass communications to casual observation.

• A) touch point
• B) point of order
• C) point of difference
• D) pivot point
• E) point of parity

Understand the nutrient cycling process in marine ecosystems.

Distinguish between eutrophic and oligotrophic lakes based on nutrient levels.

Describe the factors affecting biodiversity and productivity in the open sea.

Identify the role and types of plankton in marine ecosystems.