Charles's Best Customers Are Instantly Directed to Customer Service Representatives,while

question 37

Multiple Choice

Charles's best customers are instantly directed to customer service representatives,while other customers have to wait longer.Charles is trying to ________.

• A)monitor its service systems
• B)empower the customers
• C)retain the patronage of profitable customers
• D)increase consumer participation
• E)standardize the service-performance process

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Definitions:

Chassis Grease

A lubricant used on various parts of a vehicle's chassis to reduce friction and prevent wear.

Penetrating Oil

A low-viscosity oil designed to penetrate tight spaces and loosen rusted or frozen parts.

Cloud Point

The temperature at which some of the fractions in a diesel fuel begin to wax (solidify) and the fuel takes on an opaque appearance. This can cause problems in the fuel subsystem by plugging filters, resulting in engine shutdown. Most diesel fuel conditioners contain cloud point and pour point depressants.

Wax Crystals

Solid crystalline substances formed in some oils and fats that can cause blockages in fuel systems or cloud the appearance of liquids at lower temperatures.