Which of the Following Is an Example of a Gap

question 48

Multiple Choice

Which of the following is an example of a gap between management perception and the service-quality specifications?

• A) The college brochure showed state-of-the-art classrooms, but when the visitors walked in, they saw peeling walls and dull lighting.
• B) A nurse visits a patient to show care, but the patient interprets this as an indication that something is very wrong.
• C) The hotel administrators think that guests want better food, but guests are more concerned with the courtesy of the waiters.
• D) A service center manager has asked his subordinates to provide fast service, but has not specified a time for the service to be performed.
• E) Customer service representatives are asked to give ample time to each customer, but must serve a minimum of 50 customers a day.

Understand pH levels, the scale, and its implications in biological systems.

Explain the function and mechanism of buffers in maintaining pH balance.

Demonstrate knowledge of the structural organization in biology from atoms to molecules to cells.

Understand the properties and significance of water in biological systems.

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Definitions:

Racial Bias

Prejudice or preferential treatment towards people based on their race, often rooted in stereotypes and societal structures.

Fatigue

A state of physical or mental exhaustion that can result from prolonged stress, physical activity, or illness.

Implicit Racial Associations

Refers to unconscious biases or attitudes towards other races that individuals may hold, affecting their behaviors and judgments without explicit awareness.

Explicit Prejudice

Conscious, openly held prejudicial attitudes or beliefs towards a group or its members.