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Clearwater Spa operates on the premise that service quality is the main reason that customers come to the spa, and the attendants are trained to provide excellent service. Despite this, the spa rarely has repeat customers. Clearwater began collecting feedback from customers to find out the reason for this. The management realized that although the customers were happy about the services, they did not like the ambience. What kind of a gap is causing the unsuccessful service delivery in this situation?
Leadership
The skill or ability to lead, guide, and influence the behavior of individuals or groups towards achieving a common goal.
Gaining Commitment
Refers to the process of securing agreement from stakeholders or team members on a particular course of action, plan, or project.
Motivating People
The process of inspiring or encouraging individuals to take action or exhibit behaviors aimed at achieving specific outcomes.
Leadership
The act of guiding, directing, or influencing others towards the achievement of goals.
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