When the Physical Product Cannot Be Easily Differentiated, the Key

question 36

Multiple Choice

When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.

• A) technology intensity
• B) responsivity
• C) ease of use
• D) customer training
• E) adaptability

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Definitions:

Strategy Development

The process of identifying, planning, and executing actions to achieve organizational goals and gain a competitive advantage.

Battery Recycler

A company or facility involved in the process of reclaiming the usable materials from used batteries for the production of new batteries or other products.

Manufacturing Issues

Problems or challenges encountered in the production process that can affect efficiency, quality, and product availability.

Safety Test

An evaluation or examination conducted to ensure that a product or service is free from harmful effects and meets safety standards.