Customer Relationship Management Systems Typically Provide Software and Online Tools

question 14

Multiple Choice

Customer relationship management systems typically provide software and online tools for sales,customer service,and:

• A)marketing.
• B)account management.
• C)advertising.
• D)public relations.
• E)human resources.

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Definitions:

Alphabetizing Rules

Guidelines that dictate the correct order to arrange words or entries based on the letters of the alphabet, often used in indexes, libraries, and databases.

Retention Schedule

A policy for managing records, indicating how long documents should be kept before they are destroyed or archived.

Lost Patient Record

A situation where the medical records of a patient are misplaced, inaccessible, or missing.