SFA Modules in CRM Systems Provide Tools for All of the Following

question 81

Multiple Choice

SFA modules in CRM systems provide tools for all of the following except:

• A)team selling.
• B)territory management.
• C)sales forecasting.
• D)managing sales prospect and contact information.
• E)managing customer service requests.

---

Definitions:

Raven's Progressive Matrices

A nonverbal group test typically used to assess abstract reasoning and fluid intelligence.

Wechsler Tests

A series of standardized tests used to measure intelligence and cognitive ability in adults and children.

16-PF

A personality test that measures sixteen personality factors, developed by Raymond Cattell to assess individual personality traits.

MMPI

Minnesota Multiphasic Personality Inventory; a standardized psychometric test used extensively in psychological assessment to diagnose mental disorders.