Customer Service Modules in CRM Systems Provide Tools For

question 52

Multiple Choice

Customer service modules in CRM systems provide tools for:

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)organizing effective marketing campaigns.

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Definitions:

Dishonored Check

A check that a bank has refused to cash or pay because there are insufficient funds in the account on which it was drawn, or because it is considered a fraudulent check.

Contractual Obligation

is a legal duty that arises out of a contract, requiring a party to fulfill the terms of the agreement.

Drawer

Drawer is the party in a bill of exchange, such as a check, who is making the payment, directing the drawee (usually a bank) to pay a specified sum to the payee.

Indorser

A person who signs a negotiable instrument, such as a check or promissory note, on the back, indicating their consent to transfer the document’s ownership or to guarantee its payment.