________ CRM Includes Customer-Facing Applications Such as Tools for Sales

question 69

Multiple Choice

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

• A)Analytical
• B)Employee
• C)Operational
• D)Partner
• E)Next-generation

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Definitions:

Trade Slander

Defamation with respect to another’s product or business; also known as injurious falsehood or product defamation

Product Defamation

Defamation with respect to another’s product, also known as injurious falsehood or trade slander, involving false statements made to discredit a business's products.

Punitive Damages

Financial compensation awarded to the plaintiff in a lawsuit, over and above the actual damages, intended to punish the defendant for egregious conduct.

Tort Action

A lawsuit initiated due to a civil wrong that causes a claimant to suffer loss or harm, leading to legal liability for the person who commits the tortious act.