Using Social Networking Tools to Converse with Customers Is Called

question 20

Multiple Choice

Using social networking tools to converse with customers is called:

• A)analytical CRM.
• B)social CRM.
• C)operational CRM.
• D)PRM.
• E)ERM.

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Definitions:

Chiral

Describes a molecule that cannot be superimposed on its mirror image, often resulting in different biological activities for each form.

Achiral

Lacking chirality; not having a non-superimposable mirror image.

Asymmetric Carbon

An asymmetric carbon, also known as a chiral carbon, is a carbon atom that is attached to four different groups, making its mirror image not superimposable on itself.

R or S

A system for specifying the configuration of chiral centers in molecules, based on the CIP (Cahn-Ingold-Prelog) priority rules.