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You Work for a Car Rental Agency and Want to Determine

question 77

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You work for a car rental agency and want to determine what characteristics are shared among your most loyal customers.To do this,you will want to use the data mining software you are using to do which of the following?


Definitions:

Routing Calls

The process of directing phone calls to the correct department or individual within a business or organization.

Customer Cost Analysis

The process of analyzing the costs associated with acquiring, serving, and retaining customers to determine profitability.

Order Fulfillment Department

The division of a company responsible for processing and delivering orders to customers.

Unused Capacity

The portion of a company's production capability that is not being utilized at a given time.

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