A Formal Contract Between Customers and Their Service Providers That

question 86

Multiple Choice

A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n) :

• A)SOA.
• B)SLA.
• C)TCO.
• D)RFQ.
• E)SaaS.

---

Definitions:

Physical Appearance

the outward look or aspects of objects or persons, including their shape, size, texture, and color.

Nonverbal Signal

A form of communication without words, such as gestures, facial expressions, body language, and other visual cues, that conveys a message.

Nonverbal Signals

Nonverbal signals include body language, gestures, facial expressions, and other forms of physical communication that convey feelings and intentions without words.

Spoken Word

Involves the expression or articulation of thoughts, ideas, or emotions through verbally communicated words as opposed to written language.