In Order to Map Out the Service Process, the Points

question 138

Multiple Choice

In order to map out the service process, the points of customer contact, and the evidence of service from the customer's point of view, service firms should develop a ________.

• A) marketing plan
• B) service floor plan
• C) Gantt chart
• D) business plan
• E) service blueprint

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Definitions:

Article V

Article V typically references a specific section within a larger document, such as a constitution or treaty, detailing procedures like amendment processes.

Amending

The process of making changes or modifications to a document, law, or contract.

Enumerated Powers

Specific powers granted to a government authority, often listed or numbered in a constitution or legislative document.

Congressional Powers

Congressional powers are the legal authorities granted to the United States Congress by the Constitution, including lawmaking, taxation, and oversight functions.