Customers Today Want Separate Prices for Each Service Element and They

question 93

Multiple Choice

Customers today want separate prices for each service element and they also want the right to select the elements they want. The customers are said to be pressing for ________.

• A) complementary services
• B) perishable services
• C) variable services
• D) unbundled services
• E) shared services

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Definitions:

Hambrick And Fukutomi

Scholars known for their contributions to the field of strategic management, particularly in the context of the upper echelons theory which suggests that organizational outcomes are partly influenced by the backgrounds of its top executives.

Wild Turkey

A brand of bourbon whiskey distilled in Kentucky, known for its rich flavor and history in American distilled spirits.

Positive Force

An influence or energy that contributes to positive outcomes or encourages improvement and growth.

Embellished Heroic

Enriching or enhancing stories of heroes or heroic acts with fictional or exaggerated details.