Define Customer Failures and List Four Methods to Tackle Them

question 11

Essay

Define customer failures and list four methods to tackle them.

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Definitions:

Reinforcement

In psychology, the process of encouraging or establishing a pattern of behavior through rewards or punishments.

Punishment

The application of an adverse stimulus or removal of a positive stimulus in response to an unwanted behavior, aiming to reduce the likelihood of the behavior's occurrence.

Behavior

The actions or reactions of an individual or system in response to external or internal stimuli.

Observable Actions

Behaviors or actions that can be seen and measured by others, typically used in behavioral assessments.