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The Service Quality of a Firm Is Tested at Each

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Essay

The service quality of a firm is tested at each customer encounter.The service-quality model highlights the main requirements for delivering high service quality.The model identifies five gaps that cause unsuccessful delivery.List each of these gaps.


Definitions:

Employment

The condition of having paid work or the process of hiring someone for a job.

Roosevelt's Opponents

Individuals, political parties, or groups that opposed the policies, actions, or leadership of President Theodore Roosevelt (1901-1909) or Franklin D. Roosevelt (1933-1945).

Liberty

Experiencing autonomy in a community, unhindered by authoritative constraints on one's lifestyle, conduct, or political perspectives.

Economic Security

Indicates the situation of having a reliable source of money or assets to maintain a way of life currently and looking ahead.

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