Examlex
The service quality of a firm is tested at each customer encounter.The service-quality model highlights the main requirements for delivering high service quality.The model identifies five gaps that cause unsuccessful delivery.List each of these gaps.
Genuine Enthusiasm
Authentic and sincere excitement or interest in a subject or activity.
Sense of Purpose
The feeling of having a clear focus, goal, or objective that gives meaning to one's actions.
Innate Competency
Innate competency refers to natural abilities or talents that an individual possesses without the need for formal training or education.
Strong Sense
A highly developed awareness or conviction in a particular area or aspect.
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