When the Lawn Service Firm Advertises,"We Can Handle All Your

question 144

Multiple Choice

When the lawn service firm advertises,"We can handle all your lawn needs in one stop" and then requires three or four visits to satisfy you,this is an example of which of the gaps of service performance

• A) Between service delivery and translation of perceptions
• B) Between expected service and perceived service
• C) Between service delivery and external communications
• D) Between management's perception and consumers expectations
• E) None of the above

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Definitions:

Connective Tissue

A type of biological tissue with the primary function of supporting, connecting, or separating different types of tissues and organs in the body.

Transport

The movement of substances across cell membranes and throughout the body.

Exocrine

Glands that secrete their products through ducts either out of the body or into the digestive system, unlike endocrine glands, which secrete hormones directly into the blood.

Possesses Ducts

Refers to glands or organs that have tube-like structures to convey their secretions to other locations.