The Creation of "Service Standards" Such as a Policy of Answering

question 113

Essay

The creation of "service standards" such as a policy of answering the company's phone on the second ring, is an example of a firm trying to prevent which of the service-quality "gaps" from ever beginning?

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Definitions:

Third-Party Reimbursers

Entities that provide payment for healthcare services on behalf of beneficiaries, such as insurance companies.

Third-Party Reimbursement

A payment system where an outside entity (the third party), not the patient nor the healthcare provider, pays for healthcare services.

Claim Form

is a document filled out to request payment or compensation from insurance for healthcare services received.

Standard Claim Form

A predefined and universally accepted document used to file a claim with health insurance providers, detailing services rendered and corresponding costs.