When the Physical Product Cannot Be Easily Differentiated,the Key to Competitive

question 80

Multiple Choice

When the physical product cannot be easily differentiated,the key to competitive success may lie in adding valued services and improving their quality.The main service differentiators are ordering ease,delivery,installation,________,customer consulting,maintenance,and repair.

• A) customer limiting
• B) customer orders
• C) niche marketing
• D) customer training
• E) customer marketing

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Definitions:

Income Statement

A financial statement that shows a company's revenues and expenses over a specific period, culminating in net profit or loss.

Statement Of Owner's Equity

A financial document that shows the changes in the equity of a company over a specific period, reflecting investments, withdrawals, and the net income or loss.

Balance Sheet

A fiscal report summarizing the possessions, debts, and equity of shareholders in a company on a certain date.

Revenue

Revenue generated by a corporation through its commercial operations, usually from offering products and services to its clientele.