Examlex
Identify three ways companies with customer complaints can recover customer goodwill.
Empathetic
Possessing the ability to understand and share the feelings of another, showing empathy.
Quality Agreements
Are formal agreements between companies and their suppliers or service providers that detail the standards and quality requirements for products or services.
Identification-based Trust
A form of trust built on the alignment of values and identification with another's intentions and character.
Monitor
To observe and check the progress or quality of something over a period of time.
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