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One of the main problems that can prevent a firm from effectively using CRM is that some of the assumptions behind CRM may not always hold true.Give an example of one of these assumptions that might not always hold true.
Throughput Standards
Benchmarks or measures used to evaluate the efficiency of a process by assessing the amount of output produced over a given period of time.
Actual Performance
The real, observed output or results of an individual, organization, or system’s activities.
Desired Performance
The expected or targeted level of output or efficiency from a process, employee, or system.
Control Equation
A conceptual framework or formula used to manage and regulate processes or systems to ensure desired outcomes are achieved.
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